About Us

About IT Alley

Why choose IT Alley,  for your OUTSOURCED Computer Support Services?

Our goal is to provide our clients with the fastest and most efficient and cost effective technical support available.

Our mission is to emulate the customer service that “Nordstrom” models which is second to none.  The difference between our company and others is that IT Alley does NOT charge a premium for our services.  We believe that as a small business OUTSOURCE, we need to demonstrate value and ensure that we do NOT represent our industries practice of price gouging.  We do after hours support for the cost of our normal hourly rate.

Julie has been working in supporting computers since 1983.

• We offer our clients network and computer support services that emulate “in-house” support without the burden of paying benefits and large monthly salaries.  We provide “HELP DESK” support to you, just a phone call away.

• When it comes to information technology, you need solutions that make sense and meet your business goals, strategies and protect you from Hackers, Spammers, Virus's and Phishers with intelligent solutions.  IT Alley offers an exceptional set of services, partners and products to produce successful IT solutions for companies like yours.

•    IT Alley actively works with their clients to learn your organization’s unique requirements, manage your assets and reduce IT risks which helps our clients get the most from technology. 

• When we see something that can be more efficient for our customers, by us investing months to develop the perfect support database, we invest that time to create them.  As an example –

 We created, and maintain a secure database that we have access to from ANYWHERE of ALL our client information for fast and efficient access for updating all information for each client.

What this means to you:  This enables us to support our clients on the fly – whenever we get a call.  (We do this so we don’t have extra overhead of additional staff!)

We keep our company running lean to save on your costs!

• Disaster recovery - Network security and data backup are just part of the equation when it comes to preventing and restoring lost data.  What else is there?  Find out more from IT Alley

• Secure, Online Database Development and hosting so our clients can easily manage and retrieve time critical information to make decisions when they need to be made.

• Network Engineering including Cable terminations and network design

• When we buy items, hardware or software from vendors, we pass on the savings to you; ONLY marking up what time it took for us to acquire the item(s).

• IT Alley continues to search for new ways to increase productivity and decrease expenses. With the proper computer applications, modern businesses are able to keep up in today's highly competitive and technical world.

• IT Alley regularly evaluates new equipment and can provide fast recommendations for your technical needs.  

  •  i.e. we recently evaluated the need for SSL certificates in email, and found that there is a security breach when sending an email that lies between your computer and your Internet Service Provider, as well as at the recipient end – UNLESS you use SSL.  We found a “reasonably” priced vendor that we can resell SSL certificates through, and offer these on our website.

• Proactive Protection of your information system assets is critical – We monitor your critical Server systems 24 x 7. You can be confident knowing your data is kept in a manner that is secure and productive for your company.

• Personalized training, comprehensive computer knowledge and professional follow-up are some of the reasons why IT Alley is so well-known among successful businesses in the Seattle area.  If you get a new product, and you need us to support it, we will learn it, and assist you with supporting it in-house.

New products we have added in the past year include:

• Comodo Digital SSL Certificates

• Alpha5 software custom web base databases

• CBeyond Communications  

At IT Alley we take our business seriously, and believe that our clients deserve and need us to be on top of technology and the leverage that can bring to our clients business. That is why we specialize in testing and recommending software solutions that improve efficiency of Business: The Types of software include but are not limited to: SonicWall^® Security and Disaster Recovery products, Microsoft Outlook^® Resources, Microsoft Outlook^® Add-ons', Trend Micro Security and Firewall Software, Microsoft Windows Tools, Reference, & Our Own Links List.

An Example of this is provided below:

Julie Alley, President of IT Alley on how IT Alley found Public ShareFolder (PSF).

"Several years ago a client had a need to share contacts across the network but didn't want the administrative headaches of another server, let alone incur the cost of the server hardware and software as well as additional licensing per user. This is the solution we found.  It's simple to setup and use and requires no additional support! Plus lifetime updates are included".

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	Julie Alley julie@italleypllc.com
	Metta Biag metta@italleypllc.com